We were very pleased with the tour to Puglia as we stayed in very lovely boutique hotels and had terrific guides and drivers. Everything went very smoothly. In Ponpei, however, we had a negative experience. We wanted to see the newly uncovered areas, and, although we were unaware that this was not part of the planned tour, they did arrange for us to see the area when it was supposed to open at noon. No one checked that day, though, and the hours changed to a 2 pm opening, which we couldn't wait for. Instead of taking responsibility for their failure to check on the opening hours that day, they blamed me for asking to see this area at the last minute...it was actually at least a day ahead. My husband (who was using a walker) and I walked a very long distance in the heat to arrive only to find it closed. It did not seem to be a last minute change as there was an official looking notice taped on the sign. Someone clearly failed to follow up appropriately, so we saw very little.
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